Tom Meredith, chief commercial officer and member of the executive board of DLL, a global vendor finance provider, is the guest in this episode, the fifth in a series on captive-vendor trends. He discusses new customer-centric business models, DLL’s new innovation centers, and the expectation that the biggest trend evolving over the next 5-6 years is the usage-based model along with bundling of financing and services. He cites an interesting program involving the financing of vending machines based on dispensing volumes. Cookie-cutter solutions are out. Customer- centric service that makes it easy for customers is what will differentiate providers going forward. The podcast is 35:50 minutes and hosted by Jonathan Fales, for The Alta Group Podcast.